QPSP [ Basic of Quality ]

Basic of Quality Courtesy: ASQ (American Society for Quality)

A Short History of Quality
An overview of how the concepts and processes of quality have evolved from the craft guilds of medieval Europe to the workplaces of today.
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Continuous Improvement
How to take your products, services and processes to the next level through an ongoing cycle of activities that capitalize on improvement opportunities.
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Cost of Quality
Quality doesn’t cost money. It’s poor-quality products and services that pile up extra costs for your organization. Here’s how to get started eliminating these expensive shortcomings.
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Customer Satisfaction
Tips and resources for helping you identify your customers and what it will take to satisfy them.
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Glossary
A handy guide to the unique terminology of quality.
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Problem Solving
Using four basic steps to implement solutions by accurately defining problems and identifying alternatives.
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Process View of Work
Analyze how work gets done so that you can increase efficiency, effectiveness, and adaptability.
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Quality Assurance and Quality Control
What’s the difference? In the world of quality, these terms have very different meanings.
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Supplier Quality
The quality of what goes into a product or service determines the quality of what comes out. Here’s how to keep costs low and quality high.
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Variation
Variation represents the difference between an ideal and an actual situation.